Appointment Options


 

COVID Vaccine Appointments

We are now offering COVID Vaccine appointments for our regular patients.

Bookings for COVID Vaccines are handled separately from other bookings.

For NEW PATIENTS when capacity allows, we will require you to have an appointment with your regular GP first, to obtain a health summary, prior to an appointment to our vaccine clinic.

Vaccine Bookings

Book COVID Vaccination

COVID Vaccination booking slots are currently open two weeks in advance. Please bear with us as we get all of our doctors on board with creating time in their week to be able to run a dedicated COVID vaccine clinic.


Infection (Corona Virus) Control

Due to the current situation with Corona Virus we ask that you make an appointment for a phone consultation only, if you have any respiratory illness, fever, sore throat, or have been in close contact with anyone with COVID 19 symptoms. We ask that you do not enter the practice, as there are public health protocols we need to follow – 9842 9911.

Please do not book online in cases of medical emergencies.

Please dial 000 or go to your nearest hospital emergency department immediately.

 


 

Online Appointments (Telehealth)

Online appointments (Telehealth) are for CURRENT PATIENTS. If you require a longer appointment please select a longer consultation. Please read below to see what requires a 30 minute appointment. We ask that you book your appointments appropriately so that our doctors can run to time, and not keep other patient’s waiting.

NEW PATIENTS: please contact reception on 9842 9911 to make an appointment. New patients are asked to arrive 10 minutes prior to their appointment to allow for registration of details. Alternatively print off the forms from our Links and Forms tabs for new patients, and fill them in before you arrive, to save some time.

PLEASE NOTE: WE ONLY RELEASE A CERTAIN NUMBER OF APPOINTMENTS ONLINE ON A FORTNIGHTLY PERIOD.

You are welcome to call reception, to see if they can help you, with an appointment on the day.

**** Please look carefully at the date you are requesting, because if we are heavily booked, and have minimal online appointments available, you may be booking appointments in the following week!****

Book Telehealth

NB: As of 1 October 2020, due to Medicare legislation changes, all privately billed patients will be charged for their telehealth consultations.

Please call reception on 9842 9911 if you require a face to face consultation.

Please ensure you have a debit card ready at the time of your consultation for payment.

Click here to book for COVID Vaccinations instead.


Standard Appointments

15 minute appointments for one single problem.

If you require more than your allotted time, the doctor may require you to return for another visit to complete your requests. If you are unsure, feel free to discuss it with the receptionists and they will be able to guide you.

Longer Appointments

30 minute appointments are to be booked for the following issues:

  • Multiple problems;
  • Chronic health issues;
  • Cervical screening (formerly known as Pap Smears);
  • Travel advice and vaccinations;
  • Family and emotional issues;
  • Mental Health care plans;
  • Medical, Insurance and Driver’s assessment forms;
  • Minor procedures removal of lumps and bumps,
  • Annual health checks;
  • New Patients.

Saturday appointments

We DO NOT bulk-bill or offer any discounted fees on a Saturday.

Urgent problems

We try to accommodate patients with urgent problems – please let us know the urgent nature of your problem when you call to make an appointment.

Cancellations

Please let us know if your appointment is no longer required. We would like to be able to offer the appointment to other patients who may be unwell.

Missed appointments will incur a $30 “cancellation” fee.

Translation Service

Translation services are available free of charge if required. Please speak to your doctor or reception staff to arrange for this service.

 Waiting times

We endeavour to keep waiting times to a minimum, but unfortunately it is sometimes difficult to gauge the needs of patients, and to allow for emergencies, who require immediate attention.

Telephoning the Doctor

Doctors are not available to take phone calls during consulting hours, unless urgent. Receptionists are happy to take messages and the doctor will then respond appropriately either at the end of the session or the end of the day.