Infection (Corona Virus) Control
If you have travelled overseas or have had close contact with someone who has returned from overseas, and are feeling unwell, please call the surgery rather than booking online, as there are public health protocols we need to follow – 9842 9911.
Please do not book online in cases of medical emergencies.
Please dial 000 or go to your nearest hospital emergency department immediately.
Due to the recent news articles about Health Engine funneling hundreds of users’ private medical information to law firms, we would like to inform all our patients, that we do not use Health Engine for our online booking service.
Online appointments are for CURRENT PATIENTS. If you require a longer appointment please find two appointments, back to back, and book yourself into both. If you place yourself into a 15 minutes slot, you may receive a phone call to reschedule to a longer appointment.
NEW PATIENTS: please contact reception on 9842 9911 to make an appointment. New patients are asked to arrive 10 minutes prior to their appointment to allow for registration of details. Alternatively print off the forms from our Links and Forms tabs for new patients, and fill them in before you arrive, to save some time.
PLEASE NOTE: WE ONLY RELEASE A CERTAIN AMOUNT OF APPOINTMENTS ONLINE ON A FORTNIGHTLY PERIOD.
You are welcome to call reception, to see if they can help you, with an appointment on the day.
**** Please look carefully at the date you are requesting, as we are heavily booked, and have minimal online appointments available. You may be booking appointments in the following week!****
15 minute appointments for one single problem.
If you require more than your allotted time, the doctor may require you to return for another visit to complete your requests. If you are unsure, feel free to discuss it with the receptionists and they will be able to guide you.
30 minute appointments are to be booked by contacting reception on 9842 9911, for the following issues:
- Multiple problems;
- Chronic health issues;
- Cervical screening (formerly known as Pap Smears);
- Travel advice and vaccinations;
- Family and emotional issues;
- Mental Health care plans;
- Medical, Insurance and Driver’s assessment forms;
- Minor procedures removal of lumps and bumps,
- Annual health checks;
- New Patients.
We DO NOT bulk-bill or offer any discounted fees on a Saturday.
We try to accommodate patients with urgent problems – please let us know the urgent nature of your problem when you call to make an appointment.
Please let us know if your appointment is no longer required. We would like to be able to offer the appointment to other patients who may be unwell.
Missed appointments will incur a $30 “cancellation” fee.
Translation services are available free of charge if required. Please speak to your doctor or reception staff to arrange for this service.
We endeavour to keep waiting times to a minimum, but unfortunately it is sometimes difficult to gauge the needs of patients, and to allow for emergencies, who require immediate attention.
Telephoning the Doctor
Doctors are not available to take phone calls during consulting hours, unless urgent. Receptionists are happy to take messages and the doctor will then respond appropriately either at the end of the session or the end of the day.